Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- Netherlands: 1-2 business days
- EU: 3-5 business days
- International: 5-10 business days
Processing time: 1 business day after payment
What shipping methods are available?
- Standard shipping (tracked)
- Express shipping (+€9.95)
- Free shipping on orders over €100 (EU only)
Can I change my order after placing it?
Contact us immediately via your account. Changes are only possible before shipment.
Returns & Exchanges
What’s your return policy?
- 14 days to return
- Items must be unworn with tags
- Original packaging required
- See full Returns Policy for details
How do I exchange an item?
- Initiate a return
- Place a new order
- Email us for price adjustment if needed
Payments
What payment methods do you accept?
- Credit/debit cards
- PayPal
- iDEAL (Netherlands)
- Bank transfer
Is my payment secure?
All transactions are encrypted with SSL technology. We never store payment details.
Sizing & Products
How do I choose the right size?
Use our:
- Detailed size charts
- Product fit descriptions
- Customer reviews with sizing tips
Are your products sustainable?
We use:
- Organic cotton
- Recycled materials
- Eco-friendly packaging
See our Sustainability page for details.
Account & Support
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions.
How can I contact customer service?
Use our Contact Form for:
- Order inquiries
- Product questions
- Returns assistance
Response time: within 24 hours
Policy Updates
Information current as of [date]. Check our website for the latest policies.